Antivirus Instructions

At the University of Mississippi, Symantec Endpoint Protection (SEP) is the licensed software application recommended for protecting computers against viruses. All employees are licensed to use SEP on their work and home computers.

SEP provides the following security features: antivirus and antispyware protection, personal firewall, intrusion prevention, proactive threat scanning, and enhanced updates. It is compliant with the UM antivirus policy, fully supported by the central IT Helpdesk, and recommended for all desktops, laptops, and servers.

Installation instructions and downloads (WebID required) are documented below.

Install Symantec Endpoint Protection

    1. Download SEP for Windows
    2. Double-click the downloaded EXE file to run the installer
    3. Follow the prompts to complete the installation
    1. Download SEP for MacOS (10.15 and higher) or (10.14 and lower)
    2. Double-click the downloaded ZIP file to extract the contents
    3. Locate Install Symantec in the extracted folder and double-click
    4. Depending on which security warning is displayed, click either Cancel or OK. Then navigate to System Preferences > Security & Privacy and click Open Anyway at the bottom of the General pane.
    5. The installer should begin. Follow the prompts to complete the installation.
    6. Once installation is complete, click the Symantec shield icon in the top menu bar and open Symantec Endpoint Protection. If the status does not read "Your Computer is protected", follow the steps to enable disk access. This will allow Symantec to scan and protect your computer.
    1. Download SEP for Linux (DPKG or RPM) or Windows Servers (Basic or Full)
    2. Install the downloaded file from the system console
    3. Follow the prompts to complete the installation

  • Additional Information

  • Users should contact IT prior to installing SEP on computers with custom firewall rules.

    Custom firewall rules may be overridden by the default Symantec firewall policies. For example, if the Windows firewall has been configured to allow inbound access to a web server or remote desktop, this would be considered customized. In this case, the user should contact the IT Helpdesk.

    The user will need to provide their computer information (system name, MAC address, IP address) and a list of all custom firewall rules. IT can then assist with SEP installation and firewall configuration.

  • UM employees may install SEP on personally owned computers that have been approved by their department for conducting University business. In this case, the user should download SEP for BYOD (Bring Your Own Device) using the links below. If an employee wishes to install SEP on a personally owned computer that is not used for University business, contact the IT Helpdesk.

  • Windows Instructions:
    1. Download SEP for BYOD Windows
    2. Double-click the downloaded EXE file to run the installer
    3. Follow the prompts to complete the installation
  • Macintosh Instructions:
    1. Download SEP for MacOS (10.15 and higher) or (10.14 and lower)
    2. Double-click the downloaded ZIP file to extract the contents
    3. Locate Install Symantec in the extracted folder and double-click
    4. Depending on which security warning is displayed, click either Cancel or OK. Then navigate to System Preferences > Security & Privacy and click Open Anyway at the bottom of the General pane.
    5. The installer should begin. Follow the prompts to complete the installation.
    6. Once installation is complete, click the Symantec shield icon in the top menu bar and open Symantec Endpoint Protection. If the status does not read "Your Computer is protected", follow the steps to enable disk access. This will allow Symantec to scan and protect your computer.
  • UM HIPAA covered entities are required to install a SEP client specifically configured for HIPAA compliance on all computers. Authorized staff may download and install SEP for HIPAA using the links below.

  • Windows Instructions:
    1. Download SEP for HIPAA Windows
    2. Double-click the downloaded EXE file to run the installer
    3. Follow the prompts to complete the installation
  • Macintosh Instructions:
    1. Download SEP for HIPAA MacOS (10.15 and higher) or (10.14 and lower)
    2. Ensure the downloaded ZIP file is in the Downloads folder
    3. Right-click the file and select Open With > Archive Utility to extract
    4. Locate Symantec Endpoint Protection Installer in the extracted folder and double-click
    5. Follow the prompts to complete the installation
  • Server Instructions:
    1. Download SEP for HIPAA Linux (DPKG or RPM) or Windows Servers (Basic or Full)
    2. Install the downloaded file from the system console
    3. Follow the prompts to complete the installation
  • After installation, check to ensure that SEP has successfully connected and is receiving definition updates. Other aspects of the configuration may then be customized if needed.

  • Windows Instructions:
    1. Open SEP, click Help and Support, then click Troubleshooting
    2. If SEP is communicating, Last Connected should be within 24 hours
    3. The shield icon in the system tray will also have a Green Dot
    4. See the SEP Windows Guide for additional installation details
  • Macintosh Instructions:
    1. Click the SEP shield icon in the top menu bar
    2. If SEP is communicating, the sub-menu will display Connected
    3. The SEP Status page should also show updates within 24 hours
    4. See the SEP Mac Guide for additional installation details
  • Linux Instructions:
    1. Check sav application logs for recent successful connection messages
    2. If there is a GUI, the shield icon in the system tray will have a Green Dot
    3. See the SEP Linux Guide for additional installation details
  • Symantec releases new versions of SEP in order to provide critical updates and performance improvements. These software and policy updates are deployed to help ensure stability and security. Please be aware that some of these updates may require a reboot. Typically, this process can be delayed, and the user is able to choose a convenient time to restart their computer.


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